Year 10 - BST - 19-2-16

Thai Sikh International School

E-Learning Programme – Online Assignment –dd/mm/yyyy

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Year-10-Business Studies-IInd Assignment

Page: 125  - Activity 9.7

1.Sanchez is a successful business leader. He started his own business, STC, importing tea and coffee five years ago. He now employs 45 people -30 in his country and 15 in countries that produce tea and coffee. As he is very busy he holds few meetings with his workers. He emails his managers daily and expects them to pass on his instructions to the workers they are responsible for. In recent weeks some supplies of tea and coffee have not been to the exact quality and taste that Sanchez demands and he is very angry. He wants to tell his managers and workers how they must improve. He wrote to them all several months ago for new ideas on how to improve the business but he not get any replies.

a.Identify four possible causes of communication barriers within STC.

b.Explain to Sanchez how he could overcome the four communication that identified in (a)